Title: Building a Planner Board Protocol for Managing Database Tickets: An English Major, a Data Manager, and a DBA Walk into a Meeting…
When it comes to managing database tasks in a fast-paced environment, an organized system is essential. But what happens when two people from different fields — an English major and a data manager — team up to design a protocol for handling database tickets, with one big catch: the data manager insists on no technical language or screenshots? and the DBA is told to just do it this way because it works for everyone else.
Yes, you heard that right. How do you create a system for managing complex database tickets for our dedicated DBA, who we’ll call “Morgan,” when you can’t include any jargon or screenshots? Well, it might sound impossible, but with a little creativity and some compromise it might have worked. Jamie (the English major) and Alex (the data manager) come up with something that will work for them.
The Initial Setup: Keeping It Simple and Accessible
Jamie and Alex know that Morgan needs a Kanban-style planner board to manage incoming database tickets. Step one is to outline the columns:
- To Do: Where all new tickets go.
- In Progress: Tickets Morgan is actively working on.
